USN Pharmaceuticals ("we" and
"us") is the operator of (https://usnpharmaceuticals.lk)
("Website"). By placing an order through this Website you will be
agreeing to the terms below. These are provided to ensure both parties are
aware of and agree upon this arrangement to mutually protect and set
expectations on our service.
1. General
Subject to stock availability. We try to
maintain accurate stock counts on our website but from time-to-time there may
be a stock discrepancy and we will not be able to fulfill all your items at
time of purchase. In this instance, we will fulfill the available products to
you, and contact you about whether you would prefer to await restocking of the
backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during
checkout based on weight, dimensions and destination of the items in the order.
Payment for shipping will be collected with the purchase.
This price will be the final price for
shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
USN Pharmaceuticals will happily accept
returns due to change of mind as long as a request to return is received by us
within 5 days of receipt of item and are returned to us in original packaging,
unused and in resellable condition.
Return shipping will be
paid at the customers expense and will be required to arrange their own
shipping.
Once returns are
received and accepted, refunds will be processed to store credit for a future
purchase. We will notify you once this has been completed through email.
(USN Pharmaceuticals) will refund the
value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
USN Pharmaceuticals will happily honor
any valid warranty claims, provided a claim is submitted within 90 days of
receipt of items.
Customers will be required to pre-pay the
return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty
claim, you can expect USN Pharmaceuticals to process your warranty claim within
7 days.
Once warranty claim is confirmed, you
will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if
stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 5 days
4.2 Change Of Delivery Address
Orders placed before 02 PM will be
dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests,
we are able to change the address at any time before the order has been
dispatched.
4.4 P.O. Box Shipping
USN Pharmaceuticals will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.5 Items Out Of Stock
If an item is out of stock, we will wait
for the item to be available before dispatching your order. Existing items in
the order will be reserved while we await this item.
4.6 Delivery Time Exceeded
If delivery time has exceeded the
forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a
tracking link from which they will be able to follow the progress of their shipment
based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged
in-transit, if possible, please reject the parcel from the courier and get in
touch with our customer service. If the parcel has been delivered without you
being present, please contact customer service with next steps.
7. Duties & Taxes
Sales tax has already been applied to the
price of the goods as displayed on the website
8. Cancellations
If you change your mind before you have
received your order, we are able to accept cancellations at any time before the
order has been dispatched. If an order has already been dispatched, please
refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement
as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement
as soon as the courier has conducted an investigation and deemed the parcel
lost.
10. Customer service
For all customer service enquiries,
please phone us at 011 2 505 300